Our priority since day one has always been to maintain the highest standards of quality – all our items carry a unique serial number to track quality and authenticity that is logged at the time of sale to an individual customer. We sell and ship exclusively new products to our customers. For that reason, all sales are final; quality has always been a top priority and a crucial part of our history and philosophy and this is what made our collection famous worldwide. Therefore, we can’t resell any items even if you were to send them back to us. No refunds or returns are allowed, but you can always call us at +90 542 232 90 70 to reach our fanatical customer support staff and we can help make your experience better and answer any questions you might have.

 

Obtaining Warranty Service

For specific instructions on how to obtain warranty service for your One Chess product, please contact One Chess customer service. One Chess customer service may be reached by:

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• Tel: +90 542 232 90 70

• Email: info@onedesign.com.tr

 

For more information about warranty please visit our warranty policy page.